First Day of School! GROUP PLAY Q&A

If you're interested in joining our doggie daycare program, please take a look at the information below before his or her first day. We are also happy to answer any follow up questions you may have!
Phone: 269-629-8040
Email: [email protected]

What services do you offer?
We provide group play daycare Monday-Friday, sensory enrichment sessions on weekends, and group training courses on Mondays and/or Tuesday evenings. We also offer grooming Tuesday-Friday. All services are by appointment. For our daycare clients, we offer individual training sessions, baths, mid-day snacks, nail trims, and brush-outs with scented dry shampoo.

How do I sign up for daycare?
First, check out our Group Play tab on our website for information regarding our set-up and enrollment process. From there, you may fill out our online application, which will be automatically sent to our email. You or your vet can email vaccine records to [email protected]. Once those are received, we will be in touch to schedule your dog’s first day! We often have a waiting list, but reach out to new clients when spaces become available.

What should I bring to my dog’s first day of daycare?
Nothing! We’ve got you covered. We just ask that you walk your dog to and from your vehicle on a non-retractable leash and a flat collar or harness (no prong, choke, shock, etc). If you’d like your puppy to eat lunch, you may bring a portioned bag or container of food which will be given between 10am and 1pm.

What if I need to reschedule?
If you need to reschedule your dog’s first day, please let us know by 6pm the day prior to avoid being invoiced for the missed day. Having notice allows us to accommodate another pup who may need daycare that day. 

When can I drop off and pick up my dog on his/her first day?
On your dog’s first day, we ask that you bring them at 7am when we open, so your dog is the first one in the facility. This helps our staff conduct safe introductions while evaluating your dog’s comfort level and play style as other dogs arrive We recommend a half-day (7-11am) for your dog’s first visit if possible, but can accommodate longer stays if needed. 
After your dog’s first day, they are welcome to arrive any time before 12pm. We  close reception from 12-2pm, and are open again for pick-ups from 2-6pm. Please call or text 269-629-8040 when you’re on your way to pick up your dog, so we can have them ready for you up front. Late pick-ups are subject to a fee of $5 for every 10 minutes.

How do I check my dog in?
A staff member will meet you at the entrance gate next to the Open sign. Once you enter the first pen and ensure it is latched, you may remove your dog's collar and leash. We will then open the second gate to allow your dog through. We require dogs to stay leashed while outside of the gated entrance.

When and how do I pay?
We accept cash, check, and Venmo payments. Our Venmo account is @pamperedpawsdd and there is a barcode scanner at the check-in area. Payments must be made before 6pm the day services were provided to avoid a late payment fee, so we recommend paying when you drop off in the morning. New customers are eligible to purchase a prepaid daycare pass after 30 days of consistent attendance. Prices are as follows:

• Single day: $27
  
• Half day (4 hours): $17
  
• 10 day pass: $250
  
• 20 day pass: $460
  
• Bath: $20
  
• Stuffed kong treat: $3 (small) $5 (large)
• Nail trim: $10
  
• Fresh scent brush-out: $10
  
• Playtime Plus Session (Puzzles/Fetch): $10
  

How do you decide if my dog can come back after his/her assessment day?
Throughout your dog’s first several visits, we evaluate his/her comfort level, play style, and manners. We provide detailed reports as well as Facebook pictures or videos, so you know how your dog is doing. We also encourage owners to check in with us any time. Dogs who show signs of aggression, extreme anxiety, constant over-stimulation, or unmanageable play are not an appropriate fit for group play. If this is the case, we have training and enrichment programs which may be more suitable. The safety and comfort of all dogs in our care is our top priority!

Can I bring my dog to daycare any time or do I need an appointment?
We do require reservations to attend daycare. We recommend having a standing weekly reservation so we can guarantee a space for your pup on the same day(s) each week. If you do not wish to have a standing reservation, you may call, email, or send us a message on Facebook to make a reservation if space allows.

What can I expect after my dog’s first day?
Depending on your dog’s average activity level, they may seem more tired than normal for a day or two. We recommend at least one day of rest between daycare visits until they become accustomed to the extra exercise they receive at daycare. Your dog may be thirsty when they get home. We have water available at all times, but sometimes dogs are too busy playing  and meeting new friends to choose to drink water their first few visits. Their paws may also be sore. We have rubber floors which are helpful on dog’s joints as they play, but it may take a while for your dog’s paw pads to toughen and get used to the texture.

We hope you find this information helpful and are happy to answer any further questions! Feel free to reach out via email [email protected] or phone 269-629-8040.